Tally Support

Tally is made by one person. Email me and you will get me, not a ticket queue.

matt@strawberrydigital.llc
I aim to reply within two business days.

If something is wrong with a specific receipt, tell me the store and the date on it. Please do not email screenshots of receipts you would rather I did not see — I can usually find it without one.

Why was my receipt not accepted?

There are three reasons, and the app will tell you which one:

• Already counted. The same receipt was submitted before, by you or on this account.
• Too old. The purchase date printed on it is outside the accepted window.
• Too blurry to read. Try again with more light, the receipt flat, and the whole thing in frame.

If none of those seem right, email me. Receipts are read by an automated system and it is sometimes wrong.

How do points work?

Points are a score, not a currency. They have no cash value and cannot be redeemed for money, gift cards, or anything else — see the Terms. They are there to make scanning feel like something rather than nothing.

How do I delete my account?

In the app: Settings → Delete my account. It is immediate and permanent. Your profile, every receipt, every receipt image, and every line item are destroyed. You do not need to email anyone or wait for approval.

What happens to my receipts?

They are stored privately, read by an AI service so their text can be turned into line items, and shown back to you. They are not sold, not shared with advertisers, and not given to data brokers. When automatic reading is not confident, a person may review the receipt. The Privacy Policy covers all of this in detail.

Tally is not reading my receipts well

Photograph the receipt flat, in even light, with the whole receipt inside the frame and no shadow across it. Long receipts read better in one straight-on shot than at an angle. Crumpled thermal paper is genuinely hard — flatten it first if you can.

Something else

Bug reports and feature requests are both welcome, and small apps can actually act on them. Email me: matt@strawberrydigital.llc.